Terms and Conditions
Shipping & Handling
We ship all orders via FedEx and USPS. Shipping charges are calculated based on the weight of the order and the rates set by either company. Shipping notifications are sent to your provided email via Stamps.com or FedEx. Orders will have a delivery confirmation or customs number that may provide tracking information. We would love to control the shipping companies, but, since we cannot, the time it takes for your order to get to you once it leaves our warehouse is up to them. If you feel your order has exceeded a reasonable amount of time to arrive, please contact us.
If your order is returned due to incorrect information supplied to us, we will not refund shipping costs. Package can be reshipped at buyer's expense, or the order refunded minus shipping costs.
Orders over $250 will be upgraded to Fedex free of charge and ship with a signature required for your protection.
International Orders
We cannot ship nail polish outside of the US, including APO AE, APO AP, etc. Please visit Harlow & Co or Live Love Polish for International shipping.
If you choose to use a freight forwarding service, please be aware that many will not accept nail polish, and we are not responsible for return postage if your service refuses the package. Boxes may be marked ORM-D. If a forwarding service returns a package, the purchase price, minus shipping, will be refunded. Borderlinx/DHL does not accept nail polish.
Payment
KBShimmer is happy to accept PayPal and major credit card (Visa, MasterCard, and Discover) payments. Credit cards are processed when the order is placed.
Credit card declined? Make sure that you enter the billing address of the card exactly how it appears on the statement, and ensure that you correctly enter the three-digit code from the back of the card. Misentering this information is the the most common reason for a card to be declined.
Wholesale
KBShimmer offers wholesale to qualifying vendors. If you are interested, please review our wholesale page and contact us to discuss terms and conditions.
Privacy Policy
Click here to view our privacy policy
Returns, Damaged Items, Missing Or Incorrect Orders
If your order arrives with a damaged or incorrect item, please email us with a picture of the issue within 72 hours of the delivery confirmation as provided by either USPS or FedEx. Please include your order number and the shipping information on your order.
Due to the nature of bath and body products, all sales are final, please confirm your order before submitting. Please contact us if you have any questions about your order or a KBShimmer product. When contacting us, please include your order number and the date the order was placed.
We guarantee our thermal polishes for 6 months from the date of purchase. If your thermal polish stops transitioning within that time frame, we will replace the polish one time. If you live in areas with extreme heat, please know that fluctuations in temperature during transit and time outdoors in mailboxes/cars during high heat can reduce the longevity of the effect. Shipping priority mail and to an address where polish won’t sit outdoors is suggested.
Out Of Stock, Back Ordered, Or Discontinued Items
Though we try to keep all items in stock at all times, and keep accurate stock on discontinued items, mistakes do happen. If we are unable to fill part of your order, we will contact you via email or phone within three business days. If there is no response, we will refund you for any item we will not be able to ship within the stated shipping times. We apologize for any inconvenience this may cause.
Animal Testing? Vegan? Vegetarian?
KBShimmer does not test any of our products on animals or purchase supplies that have been tested on animals. KBShimmer products, including nail polish, sugar scrubs, lotions, mani shots, cuticle creams and cuticle oil pens are all vegan, containing no animal products or by-products. We are 100% vegan and cruelty free.
Storage & Product Tips
Scrubs & Lotions: Jarred products are packed by weight. During the warmer months, scrubs exposed to heat may settle in the jar, as they are designed to melt at body temperature. This is normal and will not affect results. If any oil appears on the top, stir to combine and place in a cool area to harden. Lotions are slightly whipped for texture, and are packed by weight, not volume. Do not introduce water into product containers as this will shorten shelf life.
Nail Polish: Please remember that colors can appear differently on different computer screens. We do our best to ensure pictures are a match to the real thing but colors do vary depending on monitors. Each batch is made by hand, so slight variances may occur. Please roll or shake polish before use. Some settling is normal, as is some separation of color over time; all polish should be shaken frequently to prevent this. Polishes with a large amount of glitter may appear thick, and this is normal. Polish thinner can be added as needed. Some larger/longer glitters can develop a curve over time, especially bar glitter or larger squares. This slight curve should not prevent application to the nail. I do suggest a base coat and a quality top coat like our Clearly On Top for the best wear and smoothest feel for your nails. For easy removal, Google the foil removal method.
